HOW IT
GETS THERE.
One warehouse, two carriers, no gimmicks. Free over $200. Tracking when it leaves us. Real humans on the line if it doesn’t.
RATES.
Lower 48 · USDFOUR STEPS.
Confirmation hits your inbox within sixty seconds.
Tuesday–Saturday, usually same morning if you order before 11a Pacific.
UPS or USPS, your call at checkout. The email comes from Ruch.
If it doesn’t in the window above, write us and we’ll find it.
HOW LONG IT TAKES.
From the moment we hand the box off. We ship Tuesday through Saturday from Ruch, Oregon (97530), so the closer you are to the Pacific Northwest the faster it lands.
holiday weeks add a day. you know how it is.
RESTRICTED & SPECIAL HANDLING.
30 DAYS. NO QUIZ.
Unopened, in resellable shape, within thirty days of delivery. We’ll refund the original payment method or send store credit, your call.
Final stock items return on the same window — final stock means we’re not reordering, not that you’re stuck with it.
HOW A RETURN GOES.
Use the contact form or call. Tell us order number and what.
Prepaid for defects. Customer-paid for change of mind.
Original packaging if you have it. Tape it shut. Hand it to UPS.
5 business days from when it lands in Ruch.
SEND A PHOTO. WE FIX IT.
UPS has a forklift and we know it. Photo within 7 days, replacement or refund — your call. No quiz.