QUESTIONS,
ANSWERED.

We ship from Ruch, usually next business morning. Tracking goes out by email when the box leaves us. If it’s been more than three business days and you haven’t seen tracking, write us and we’ll find it.

Standard ground takes 3–5 business days within the lower 48. Express is 2 days for $24. We don’t ship overnight — there’s nobody at the warehouse at 4am to hand it to a driver.

Canada, yes. Everywhere else, not yet. Customs forms have eaten too many of our weekends.

Free over $200 inside the US. Below that, $9 flat. We’d rather price the products honestly than bake $12 of shipping into a $40 jug.

Within an hour, usually. After that the box is taped. Call (541) 512-4600 — if it hasn’t shipped we’ll fix it.

Yes — unopened, within 30 days, in resellable shape. Liquids and OMRI nutrients are not returnable once opened (state law, mostly). Wear is returnable for store credit or exchange within 30 days.

Once the return arrives in Ruch and we verify it, refunds go back to the original payment method within 5 business days. We email you when we process it.

Send a photo to the contact form within 7 days. We’ll replace it or refund — your call. We pack carefully but UPS has a forklift.

Same 30-day window applies. Final stock means we’re not reordering — it doesn’t mean final sale.

Yes. The stock counter on every product page is real. When something hits zero, it’s gone. We’re slowly winding down most categories.

After fifteen years we’re shifting what the shop is. Less catalog, more focused. The story is on the About page if you want the long version.

No. Read the dispatch in the Journal — short version is the chemistry won’t be the same and we won’t pretend it is.

Some categories ship out by summer. Some have eighteen months in them. The site updates in real time.

Sign up on the product page — we’ll email you when stock drops below 10 units. We don’t email about anything else.

Where the OMRI badge appears on the product, yes. Most of our soil and amendments are OMRI. Some hydroponic nutrients aren’t — they’re food-grade but not certified.

Informally, yes. Call us, write us, come visit. We don’t have a formal consulting service but we’ve been doing this fifteen years and we like talking about it.

Don’t let your dog drink it. Don’t let your dog drink most things on this site. Keep nutrients sealed and out of reach.

Both. The catalog assumes you know which one you’re running. If you don’t, write us — happy to help you start.

Maybe. We work with a small number of independent shops in the Pacific Northwest. Pick the wholesale topic on the contact form and tell us about your store.

Same form, “Press” topic. We answer most reasonable requests within a week. We don’t do “ten questions over email” interviews — call us, we’ll talk.

No. We’re not big enough for it to matter and we’d rather you just like the stuff.

It’s in the About page. The short version: we put one on a shirt in 2011 as a joke. Customers liked it. We kept doing it. We don’t owe them an explanation and neither do you.

On stickers, shirts, and a few enamel pins. They are not for sale individually. They live here.

We’re not saying yes. We’re not saying no. The radio definitely cut out.